Welcome to QueenFleek’s FAQ page! Here, we’ve compiled answers to some of the most common questions about our products, shipping, returns, and more. If you don’t find the answer you’re looking for, feel free to reach out to us at contact@queenfleek.com.
1. General Questions
What types of products does QueenFleek offer?
QueenFleek specializes in trendy and high-quality women’s apparel, including dresses, tops, lingerie, accessories, and more. Our collection is curated to bring you the latest fashion trends and stylish essentials.
How can I place an order on QueenFleek?
Simply browse our collections, select the products you wish to purchase, choose your preferred size and color, and add them to your cart. Once you’re ready, proceed to checkout, enter your details, and complete your purchase.
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your order history, save your favorite items, and speed up the checkout process for future purchases.
2. Shipping and Delivery
Where does QueenFleek ship to?
We offer international shipping, so you can enjoy our products no matter where you are. Delivery times may vary depending on your location.
How long does shipping take?
Once your order is processed and shipped, it typically takes 7-14 business days for delivery. Please note that delivery times may be longer for remote locations or during holiday seasons.
Is there a shipping fee?
We offer free shipping on all orders over $35. For orders below this amount, a standard shipping fee will be applied during checkout.
How can I track my order?
After your order has shipped, you will receive an email with a tracking link. You can use this link to monitor the status of your shipment until it reaches you.
3. Returns and Exchanges
What is QueenFleek’s return policy?
You can return any eligible item within 14 days of receiving it. Items must be unworn, unused, and in their original packaging. Please note that some items, such as intimate apparel, are non-returnable for hygiene reasons. See our full Return Policy for more details.
How do I initiate a return?
If you wish to return an item, please contact our customer service at contact@queenfleek.com with your order number and reason for return. Our team will guide you through the return process.
Are there any non-returnable items?
Yes, certain items, including intimate apparel, lingerie, and sale items, are non-returnable. Please review the product page or our Return Policy for more information on non-returnable items.
Can I exchange an item?
Yes, if you need a different size, color, or style, please contact us at contact@queenfleek.com. Exchanges are subject to stock availability. If the desired item is unavailable, you may opt for a refund or choose an alternative product.
4. Orders and Payment
What payment methods does QueenFleek accept?
We accept major credit cards, debit cards, and PayPal. All payments are securely processed, and your information is protected through SSL encryption.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us immediately at contact@queenfleek.com. Once the order has been processed, we may not be able to make changes, but we’ll do our best to accommodate your request.
Why was my payment declined?
Payments may be declined for various reasons, including insufficient funds, incorrect card details, or security issues. If your payment was declined, please double-check your information or try a different payment method.
5. Account and Privacy
How can I create an account on QueenFleek?
Click on the “Sign Up” or “Create Account” option at the top of the page. Enter your details, create a password, and you’re ready to start shopping!
Is my personal information safe?
Yes, we prioritize your privacy and use industry-standard security measures to protect your personal information. For more details, please review our Privacy Policy.
How can I reset my password?
If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password securely.
6. Customer Support
How can I contact QueenFleek customer support?
You can reach us via email at contact@queenfleek.com. Our team strives to respond to all inquiries as quickly as possible. We also offer 24/7 support via our AI customer service bot for quick answers to common questions.
What are your customer service hours?
Our customer service team, including our AI bot, is available 24/7 to assist with any inquiries. Human representatives do their best to respond promptly, typically within 24 hours.
7. Other Questions
Do you offer any promotions or discounts?
Yes, we frequently run promotions and offer discounts. Sign up for our newsletter to stay informed about the latest offers and exclusive deals.
Are there size guides available?
Yes, each product page includes a size guide to help you choose the right fit. If you need further assistance, please contact our support team.
Can I purchase a gift card?
Currently, we do not offer gift cards. However, stay tuned for updates as we continue to expand our services.
If you have additional questions that were not covered here, feel free to reach out to us at contact@queenfleek.com. We’re here to help you have the best shopping experience possible at QueenFleek!
