Refund and Returns Policy

At Queen Fleek, your satisfaction is our priority. While we strive to ensure a smooth shopping experience, we understand that issues may arise. This Refund and Return Policy outlines the conditions and processes for returns, refunds, and exchanges in a manner that balances customer satisfaction and business sustainability.

Eligibility for Refunds and Returns

Refunds and returns are limited to the following situations:

• Items that are defective, damaged, or incorrect upon arrival. Customers must provide sufficient evidence (photos or videos) to support their claims.
• Requests must be made within 7 days of receiving the item.
• Items must be unused, in their original packaging, and accompanied by proof of purchase.

Exclusions: Slight variations in color, size, or minor differences from product images, as well as delays within the expected delivery timeframe, are not eligible for refunds or returns.

Shipping Timeframes

• Orders to the United States typically arrive within 7-15 business days.
• Orders to other countries may take 10-30 business days, depending on the location and local customs processes.

Extended shipping times reflect our reliance on a network of trusted international suppliers.

Return Process

If your order meets the eligibility criteria, follow these steps to return an item:

1. Contact us at contact@queenfleek.com with your order details, a description of the issue, and supporting evidence (photos/videos).
2. Our team will review your request and provide return instructions, including the return address.
3. Carefully pack the item in its original packaging and ship it back to the provided address.

Note: Customers are responsible for return shipping costs and must provide tracking information. We are not liable for lost or undelivered returns.

Refunds

Approved refunds will be processed as follows:

• Refunds are initiated within 7 business days of receiving and inspecting the returned item.
• The refunded amount will be credited to your original payment method. Additional processing time may be required by your bank or payment provider.

If the returned item does not meet the eligibility criteria, the refund may be denied, and the item will be returned to you at your expense.

Exchanges

If you need to exchange an item for a different size, color, or style, please contact us at contact@queenfleek.com. Exchanges are subject to availability. If the desired item is not available, you may choose an alternative product of equal value or request a refund.

Order Cancellations

Orders can be canceled only if they have not yet been processed or shipped. Once an order is shipped, it cannot be canceled, and the standard return process applies.

Damaged or Defective Items

If you receive a damaged or defective item:

• Notify us within 7 days of receiving the item.
• Provide your order details, a description of the issue, and clear photos/videos as evidence.
• Upon verification, we will offer a replacement, exchange, or refund. Return shipping costs for damaged or defective items will be covered by us.

Additional Terms

• We recommend using a reliable shipping service for returns to avoid complications.
• Refunds, returns, and exchanges are at the sole discretion of Queen Fleek and must adhere to the terms outlined above.

Contact Us

If you have any questions or need further assistance, please reach out to us at contact@queenfleek.com. We are here to help!